Interpreter Services Providers & Freelancers in China: A Complete Guide

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chinese Interpreter

An interpreter can be an indispensable partner while visiting manufacturers in China, if managed the right way. Managed the wrong way, they might communicate incorrect and conflicting information about your expected order terms, and product specifications – something that can result in disastrous quality issues further down the line.

In this article, you will learn how to prepare your interpreter, whether you should work with a freelancer or agency, and how much you should expect to pay.

What can Interpretation Service providers offer?

The role of an interpreter is to provide oral translation between two parties, for example during a negotiation. Translators, on the other hand, only deal with texts.

Importers often make use of Interpreters as representatives and assistants during factory visits and negotiations.

While most export focused factories have English speaking staff, an experienced interpreter can help buyer’s get their points across to the (often non-English speaking) factory boss, negotiate prices and prevent misunderstandings.

In addition, interpreters also tend to help their customers with booking hotels, trains and other transportation between factories – something that can be hard if you don’t speak a word of Mandarin Chinese.

As such, interpreters often work as all round assistants for people coming to China. Continue reading Interpreter Services Providers & Freelancers in China: A Complete Guide

Alibaba OneTouch: 4 Ways Importers Can Benefit

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OneTouch Platform

The OneTouch platform is an Alibaba owned platform, helping Chinese manufacturers and trading companies streamlining the exporting process. From their Alibaba account, suppliers can access order financing, manage logistics and export procedures.

In return, Alibaba got access to a wealth of trade information, offering direct benefits to Importers in other countries.

Keep reading, and learn how the Alibaba OneTouch helps both suppliers and their customers around the world.

This is covered

  • What is Alibaba OneTouch?
  • How does OneTouch help manufacturers?
  • How can OneTouch help me as an Importer?
  • What is the difference between Trade Assurance and OneTouch?

What is Alibaba OneTouch?

OneTouch is an Alibaba owned platform, mainly focused on helping Chinese suppliers streamlining the exporting process.

From a supplier perspective, the exporting process can be fairly complicated, as it involves:

  • Order financing
  • Export tax refund (months later)
  • Booking shipments to customers around the world
  • Export licenses
  • Export customs clearance
  • Customs inspections

Order financing and the overall bureaucracy have been more of an issue for Chinese exporters, compared to those in more developed countries.

Unsurprisingly, Alibaba is taking the lead and bridge the gap using technology.

Apart from the obvious benefit the OneTouch platforms offer Alibaba Gold Suppliers, there’s something even bigger.

The OneTouch platform helps suppliers transition from old fashioned export receipts and company seals – to an all-in-one digital export dashboard. This in turn gives Alibaba.com access to Chinese export data, in a way that has never been done before.

For example, Alibaba is already using the OneTouch platform to set Trade Assurance limits. Continue reading Alibaba OneTouch: 4 Ways Importers Can Benefit

Buying from Wholesalers in China: 5 Things Importers Must Know

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Suggestion: Watch the 10 minutes video tutorial before reading this article

Buying customized goods from manufacturers can be a hassle. It takes months to even get a sample, and you need to buy hundreds of units per product design, or even color.

Long lead times and high MOQs are a major barrier of entry for cash strapped startups, looking to import from China.

So why not just skip the factory and go to a Wholesaler instead? For starters, there no MOQ to worry about. Pick and mix whatever products you want. And you don’t even need to wait for six months to see them.

It sounds fantastic.

But things are not always what they seem. In fact, buying Wholesale goods from China may not even be an option for your business. If you are based in the US or Europe – you can be quite sure that it’s not.

Keep reading, and learn whether or not ‘buying Wholesale from China’ is on the table for your business.

1. Looking for a Wholesaler? Go to Yiwu.

Wholesalers can be found all over China. However, if you are looking for one geared towards export markets, there is only one place to go – Yiwu.

Yiwu is an old trading city, in China’s eastern Zhejiang province. The city is home to thousands of big and small trading companies and wholesalers.

As it is established as a cluster for export oriented wholesalers, you will find that the ‘infrastructure’ is far more developed, when it comes to finding local agents, quality control companies and export agencies – all of which are needed to buy, inspect and ship products from the wholesaler, to your warehouse.

But, if you keep reading, you will find out why ‘buying wholesale’ may not even be on the table. Continue reading Buying from Wholesalers in China: 5 Things Importers Must Know

Do NDAs Work When Importing from China?

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NDA in China

Many Ecommerce business owners are, rightfully, worried about their suppliers duplicating their products. For many, a Non-Disclosure Agreement (NDA) seems to the logical method to prevent suppliers from ever making replicas.

It makes sense in theory. Make your supplier sign an NDA, and you go perpetual exclusive rights for that power bank or handbag you plan to sell on Amazon.

The reality is, as you will learn in this article, very different.

What is the purpose an NDA?

An NDA is a confidentiality agreement that is meant to prevent, for example, manufacturers from disclosing product information. This may include the following:

  • Design drawings
  • Technical drawings
  • Bill of materials
  • Artwork
  • Software

In theory, an NDA prevents a supplier from using your product specifications to manufacture products, or share them with other companies. The NDA also sets penalties, in case the supplier would fail to comply with the terms.

In addition, an NDA can be set to be terminated after a certain time, or when a milestone (i.e., the product is officially launched) has been reached.

When dealing with Chinese manufacturers, however, things are not that straightforward. Continue reading Do NDAs Work When Importing from China?

How to Find the Right Ecommerce Product: 5 Inspiring Concepts

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Finding the right product

I’ve spent the last 8 years helping Entrepreneurs go from idea to finished product. While I’ve dealt with both good and (really) bad product concepts – I am a firm believer in a more creative product conceptualization approach.

The Entrepreneurs that succeed are not the ones who happen to find a ‘best seller product’, or by chance identify a one in a million market gap on Amazon.com.

I’d even go as far as saying that I can’t see much of a correlation between how much money they put in, and their chance of success.

I know Entrepreneurs that made it big, investing less than US$10,000 on the whole product launch. I know others that spend ten times that amount, and didn’t even get a final prototype ready.

It’s all about coming up with something new and finding a unique niche in an increasingly crowded ecommerce space.

But, as I will explain in this article, that is a whole lot easier than you probably think.
Continue reading How to Find the Right Ecommerce Product: 5 Inspiring Concepts

Pump Manufacturers in China: Types, MOQ, Regulations & More

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submersible water pump

Looking for a pump supplier in Mainland China? In this article, we list some of China’s leading pump exporters, most of which are based in Zhejiang province.

In addition, we also cover the following topics:

  • Types of Pumps
  • Product Regulations in the EU, US and Australia
  • Trade Shows
  • MOQ Requirements
  • Ordering samples
  • How to find pump factories on Alibaba.com, Globalsources.com and Made-in-China.com

Continue reading Pump Manufacturers in China: Types, MOQ, Regulations & More

Bribery and Corruption in the Quality Control Industry: By Renaud Anjoran

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quality control bribery

Importers rely on third party quality inspection agents to accurately report defects on every order.

Receiving a batch with a high defect rate can put you out of business. Especially if you’re an Amazon seller, as you must maintain a very low return rate.

Send a shipment to a fulfillment center with a 10% defect rate and it’s game over.

In other words, your business stand and falls based on the accurate reporting of quality issues and defects, from your QC partner.

Now, what if QC partner accepts payments from your supplier – in order to not report quality issues that can potentially shut you down?

That’s a nightmare scenario for everyone importing from China.

But there are things you can do to save your business, before it’s too late.

Renaud, why is bribes a problem in the QC industry?

Many buyers are quite afraid of this, because the inspector does not report all of his findings. As a consequence, a batch of products that presents a serious and widespread quality problem is accepted.

It means the buyer pays entirely for an order, and (in the worst case) might be unable to use or sell the products. A lot of money is lost, and credibility is lost on the market. Materials have been processed and shipped across the ocean but have to be thrown away. It is a huge waste!

To make matters worse, as the buyer, you likely have no leverage over the supplier. Typically, the order has been paid in full at that point. Not many buyers have a strong enough contract and accompanying documentation that allows them to sue the supplier for the loss.

More than 95% of Chinese suppliers actually use the fact that you did a quality inspection before shipment to their defense.

They will say ‘oh, but even your inspector hasn’t found about this issue, so how were we supposed to find it?’. That’s frustrating, to say the least. Continue reading Bribery and Corruption in the Quality Control Industry: By Renaud Anjoran

Product Liability Insurance For Importers & Amazon Sellers

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product liability insurance

Product liability insurance for Importers (sometimes called Import liability insurance) can save you from financial ruin, in case your products would be the case of injury or property damage.

Falling back on your supplier is never an option, so get used to the fact that you will be on your own to deal with possible product liability claims in the future.

This is covered:

  • What is covered by a product liability insurance?
  • What is not covered?
  • For what kind of products is an insurance necessary?
  • Do I need a product liability insurance to sell on Amazon?
  • Can I get an insurance for the US if I sell in another country?

We also provide a list of companies offering product liability insurance products in the United States, the European Union and the United Kingdom, Australia, New Zealand and Canada.

What is product liability insurance?

A product liability insurance can protect your business against personal injury or property damage claims. If you sell a product that, for any reason, harms a customer or damage property, the insurance covers legal and court fees.

With a product liability insurance, you are unprotected. Injury or damage claims can cost hundreds of thousands of dollars.

It’s practically impossible to be completely certain that your products don’t pose any risk whatsoever to your customers – regardless of how many quality checks and lab tests you do.

These are a few examples what might go wrong:

a. Li-ion battery powered devices: Fire hazard, explosion hazard

b. Children’s products: Choking hazard

c. Furniture: Fire hazard

d. Apparel: Choking hazard

e. Food contact materials. Food and beverage contamination hazard

While T-shirts are much less prone to explosions, compared to high capacity power banks, the risk that you will face a claim is always present. Continue reading Product Liability Insurance For Importers & Amazon Sellers

Buying Product Packaging from China: Price, MOQ & Design Options

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product packaging

Product packaging is part of your brand DNA. Getting the ‘unboxing experience’ right can have a serious impact on your sales.

However, getting the packaging right when importing from China can be a challenge. In this article we explain everything Importers must know about product packaging when outsourcing production:

1. Buying custom designed packaging or supplier standard packaging

2. MOQ requirement

3. Design and material customization options

4. Price examples

5. Barcodes, packaging labels and regulations

Do I need to find a packaging supplier on my own?

No, you generally don’t need to source a product packaging manfuacturer on your own. Instead, manufacturers work with specialized packaging suppliers, from which they order on a regular basis.

I recommend that you work with the your manufacturers packaging subcontractor, as long as you don’t intend to create a customized packaging.

If you do, however, it makes more sense to work directly with a packaging manufacturer, that will produce a certain number of boxes that are sent to the ‘main supplier’. Continue reading Buying Product Packaging from China: Price, MOQ & Design Options

How to Find Chinese Suppliers Used by Apple, Disney, IKEA & Other Brands

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How to Find Chinese Suppliers

Wouldn’t be great if you could just skip wasting your time on Alibaba.com or trade shows, and go straight to a supplier making goods for Apple or Disney?

Clearly, quality products are manufactured in China. If you could only get hold of a ‘big brand supplier, you’d be set for life. No more quality issues or delays. Quality goods, on time, every time. Just like Apple does it.

At least that’s what many buyers imagine. Reality is actually quite different, as I explain in this week’s article.

But first I’ll show how you can actually identify suppliers of major brands, or spy on your competitors – using online tools and other methods.

1. Official supplier lists

Some brands publish their supplier lists on their websites, while others operate databases with supplier details. Apple, for example, maintain regularly updated supplier lists on their website.

In the Apple Supplier List from February 2018, you can find hundreds of manufacturers located in China, such as:

  • AAC Technologies Holdings Inc.
  • Asahi Glass Co., Ltd.
  • Boyd Die Cut Co., Ltd.
  • CymMetrik Enterprise Co., Ltd.
  • Daikin Industries Ltd.

However, they don’t provide contact details, or information about which components they subcontract to listed suppliers.

2. Importgenius.com

Importgenius.com helps Importers access US customs shipping records, which reveal the following information:

  • Importer (in the United States)
  • Supplier (for example, in China)
  • Product type
  • Volume

In theory, this means that you can identify which suppliers your competitor is buying from – and large companies like Disney and Adidas. However, shipping records only cover goods that are imported or exported.

Big companies often use trading companies, with names that don’t resemble that of the parent company. As such, you can’t find data on many large companies, as they use completely unrelated company names on the importer of record.

As shipping records don’t track domestic transactions, it’s relatively easy for companies to keep their supplier network secret.

Notice that Importgenius.com only provides US shipping records. Hence, you cannot access records in the EU, Australia or other places.

Importgenius.com plans start from US$99 per month.

3. Panjiva.com

panjiva homepage
Panjiva.com home page

Panjiva.com is similar to Importgenius.com, in the sense that they provide shipping data. However, they go further than that, as they also provide detailed information about suppliers.

Shipment Data

  • Bill of Lading
  • Cargo Weight
  • Container Info (Value, etc.)
  • Product Classifications (HS Codes, etc.)

Supplier Info

  • Company Info (Revenue, location, etc.)
  • Contact Details
  • Parent Company & Subsidiaries

Location Info

  • Country Data
  • Part Data (Port of Loading and Destination)

Panjiva is not only providing US trade data, but also from other countries, including:

  • China
  • India
  • Mexico
  • Brazil

Their basic plan starts from US$150 per month.

4. Look for big brand references on Alibaba and Globalsources

Some suppliers listed on Alibaba.com and Globalsources.com advertise that they make products for major brands, such as H&M, Zara and Nike. It’s relatively easy to find such suppliers when sourcing online.

You can also contact suppliers and ask for buyer references. However, manufacturers that are not already sharing customer references on their websites are often reluctant to share such information.

Questions & Answers

Are ‘brand name’ suppliers generally better than others?

Big companies like Apple and Disney have high standards. They don’t buy from suppliers that cannot pass their social compliance audits, or manufacture unsafe products.

In that sense, the average ‘big brand supplier’ is more sophisticated than smaller manufacturers.

That said, many of these manufacturers are part of large international conglomerates, that only work with other large businesses.

You can’t go to Foxconn and pitch an idea for a new electronic widget, if you’re looking to buy a few hundred units. Suppliers of that size will not consider anything but orders counted in the millions of dollars.

Finding a ‘brand supplier’ is rarely even an option for startups and small businesses.

Aren’t there exceptions?

Yes, there are many smaller factories that do get orders from Wal-Mart and other big buyers. But, you are not Walmart.

You don’t have the same quality assurance processes as they do, or the buying power to make the supplier treat your orders the same as theirs.

A common misconception among smaller importers is that everything will work out perfectly once they find that amazing supplier.

But, the outcome is only partly dependent on the sophistication of the supplier. What matters more is, as I just mentioned, the quality assurance processes of the buyer.

A qualified supplier and an organized buyer can achieve great things together. However, even the best supplier will fail to live up to the expectations of a disorganized buyer.