• The Starter Package has already paid for itself many times over

    Noel Coburn, Clarity BES
  • Look no further, no one else offers this kind of service

    D Jacobson Consulting
  • The case studies and templates are a lifesaver

    Riki Solomon, Clever Importing
  • Dedicated Expert

    We work 1-on-1 with our customers from start to finish.

  • Customized Products

    Get products made based on your design and custom logo.

  • 0% Order Commission

    Unlike agents, we charge no order commission or receive supplier kickbacks.

  • Avoid Scams

    We help you avoid payment fraud and quality issues.

Additional Service Packages

Supplier Verification

Supplier Verification

Supplier Verification

Found a supplier online? Let us do a background check before you order.

Learn More

Price Research

Sourcing & RFQ

Sourcing & RFQ

We identify suppliers and gather price & MOQ information.

Learn More

Factory

Factory Visit

Factory Visit

We help you plan a factory
visit tour to suppliers in China
and Vietnam.

Learn More

Supplier Verification

Order Negotiation

Order Negotiation

We help you negotiate payment terms, shipping terms, late delivery terms and more, directly with your supplier.

Learn More

Price Research

Compliance Consulting

Compliance Consulting

We help you understand safety standards and labeling, and assist with lab test booking.

Learn More

Factory

Shopify Store Setup

Shopify Store Setup

We’ll help you set up your Shopify Store from account creation to payment setup.

Learn More

Free Quality Inspection Quotation

Free Quality Inspection Quotation

– Quality Inspections

– Factory Inspections

– CSR Inspections

Request Quote

Free Lab Testing Quotation

Free Lab Testing Quotation

Get a free lab test quotation (EU, US & Other) from QIMA

Request Quote

Free Shipping Quotation

Free Shipping Quotation

Get a free shipping quote with Freightos (or check live quotes)

Request Quote

Chinaimportal.com has been quoted or mentioned in

You will be in good hands

Fredrik Gronkvist (Product), has been based in China since 2010. He has helped hundreds of ecommerce companies in the US, EU and Asia to launch ODM and OEM products.

Ivan Malloci (Technology), holds a Ph.D. degree, and was a researcher at Zhejiang University before joining Chinaimportal.com. He runs the platform, together with our web developers.

Vincent Cheng (Inbound Marketing), returned to Hong Kong after studying at Purdue University in the U.S. He is working both on operations and marketing for Chinaimportal.com.

Rona Wang (Sourcing), will help you identify manufacturers that can produce your custom designed or private label products.

Frequently Asked Questions
General
Can I upgrade the Starter Package (e.g. Core to Startup)

You can purchase another Starter Package, and thus use the features of that specific version. However, you cannot upgrade by only paying the price difference between two versions. We suggest that you select the version (Core, Startup or Business) depending on the features you need.

Can you help even if we’ve already found suppliers and started the process on our own?

Yes, you don’t necessarily need to start from zero. Almost half of our customers have already identified suppliers on their own, and sometimes even ordered sample, by the time they sign up with us. But, even in these situations, we do provide assistance with product specifications and assess whether the suppliers they’ve found are qualified.

Why should we pay you to help us launch a product?

We offer an established and tested online platform, supported by our team of experts, helping you through the entire process. You can, of course, manage everything on your own, but you will likely save plenty of time and money by working with us.

Which product category should I get?

You should select the product category matching the type of product you intend to import. For example, if you intend to import power banks, you should select the Electronics Package. If you intend to import t-shirts, you should select the Apparel & Textiles Package.

That said, you’ll get lifetime access to all 10 product categories. Start with the one that is your focus at this time, and add additional product categories free of charge at any time.

Do I get lifetime access to all 10 product categories?

Yes, you will get lifetime access to all 10 product categories:

  • All Categories Version
  • Watches
  • Apparel & Textiles
  • Jewelry & Accessories
  • Electronics
  • Sports & Fitness
  • Beauty Accessories
  • Kitchen Utensils
  • Home & Furniture
  • Children’s Products
What is the All Categories Version for?

The All Categories Version can be broadly applied to any product category. It is the right choice for you if none of the other product categories are suitable.

What does it mean that I’ll get lifetime access?

It means that you’ll get permanent access to the platform, including all future updates, even after the process is completed.

Can I get your feedback on my product?

Yes, we have years of experience working with E-Commerce entrepreneurs. You can ask us for guidance and advice on your product concept before we start the process.

We also offer suggestions for how you can keep your costs down.

I’m not sure which product to import, can you help me?

Yes, we can help you select a suitable product and vertical. However, it ultimately depends on your personal interests and what you want to sell.

Can you offer guidance on how I should sell my product?

We offer guidance and advice on suitable e-commerce platforms and marketing channels, based on your product and budget. Here are a few examples:

  • Amazon
  • Shopify
  • Crowdfunding
Will you help me setup an Amazon account or Shopify store?

No, we don’t actively setup your Amazon account or Shopify store, but can provide detailed instructions for how to do so. Further, we don’t take an active role in crowdfunding campaigns, but can help with preparing a strategy that you can apply.

Do you help us find suppliers?

Yes, in Part 2: Supplier Sourcing, we help you identify suitable suppliers for your products in China, Vietnam, and India, based on our Supplier Check Tool. You can also identify suppliers on your own, using the same tool.

Do you have an Minimum Order Quantity (MOQ) requirement?

No, we don’t set any MOQ. However, each supplier sets its own MOQ requirement, which is beyond our control.

Do you offer any warranties or money back guarantees?

No, we don’t offer any insurance or warranty due to losses caused by delays or defective products. However, we do guarantee that we will not cancel your account, or terminate the process if you do encounter delays or other setbacks.

Do you get kickbacks or other payments from manufacturers?

No, we don’t get any kickback from manufacturers. We only charge upfront for our Starter Package.

Do you charge order commission?

No, we don’t charge any order commission.

Do you guarantee that my product designs and/or brand name will not be used by suppliers or service providers?

We cannot guarantee that a supplier or other company/individual involved in your supply chain will not use your product designs or brand name. As such, it’s critical that you obtain the necessary patents and/or trademarks in all relevant markets when possible. We don’t offer any insurance or compensation due to IP theft by suppliers or other service providers involved in the supply chain.

Do you sign NDAs with your customers?

We generally don’t sign Non-Disclosure Agreements (NDAs) with customers for the following reasons:

1. We don’t require that you submit or upload sensitive product and/or brand information to be shared with us. You should only share information on the platform that you agree may be shared with partners (e.g. quality control companies) or suppliers.

2. A legal review of an NDA generally costs more than we earn per customer. As such, signing an NDA would incur in a loss.

That said, we will not (knowingly) share your product information with outside parties that are not involved in your project.

How do you protect design files and product data shared on your platform?

Our platform is protected by SSL (Secure Sockets Layer) encryption. However, we don’t offer any insurance or compensation due to delays or losses caused by IP theft. In addition, we don’t offer any insurance or compensation due to IP theft by suppliers or other service providers involved in the supply chain. We strongly recommend that you register a trademark, and file patents when applicable.

Should I be aware of any extra costs?

Yes, the following may apply:

  • Quality control (if required)
  • Lab testing (if required)
  • Shipping costs (depending on the weight and volume)
  • Import duties and other taxes

Note that none of the costs listed above are included in our prices.

Will I be able to launch a product after applying the process?

The concept of the Starter Package is to guide you step by step, through the sourcing and product development process, to the point where you have a product, that can be legally sold in your market. While there are no guarantees for this outcome, this is the intended result.

Here you can read the opinion of our past clients.

Do you guarantee that I will succeed if we follow the process?

No, each product and situation is different. We provide a framework that simplifies a relatively complex procedure, but we don’t offer any insurance or guarantee for success. This also applies to product regulations, customs processes and tax rules that can change at any given time. We cannot guarantee that the information is kept up to date in real time. As such, we advise our customers to consult local authorities, and lawyers, in addition to applying the process covered in the Starter Package.

Do I need any previous experience or skills before using the Starter Package?

No. As a beginner, you can rely on the tutorials and task lists to get through the process. That said, we insist that you request assistance on a very frequent basis, using the Dedicated Expert system, if you are an absolute beginner. We’d hate to see you fail to launch a successful product.

How long does it normally take to launch a product?

While it depends on the product, it normally takes somewhere between 4 to 8 months. We are not here to offer shortcuts but to help you manage the process correctly from the beginning.

What software or equipment do I need to use the Starter Package platform?

All you need is access to a computer, phone or tablet. Everything is managed online, from your account on Chinaimportal.com.

How long will I have access to the Starter Package?

You will have lifetime access to the Starter Package.

Do you have testimonials from other customers?

Click here for testimonials.

What kind of customers are you working with?

Most of our customers are small to medium-sized businesses, based in Europe, USA, and the Asia Pacific region.

Dedicated Expert
Can I buy additional support tickets?

Yes, you can purchase additional support tickets here:

  • 10 x Tickets: US$300
  • 25 x Tickets: US$625

Note: The tickets can only be purchased from the Starter Package Dashboard that you’ll access once you sign up.

What kind of assistance can I get from the Dedicated Expert?

We can assist with the following:

  • Answer your questions
  • Process guidance and advice
  • Reviewing and create product spec sheets, contracts, and other documents
  • Book quality checks, lab testing, and shipping
What kind of questions can we ask using the Dedicated Expert system?

We can answer your questions related to import products from Asia, including those about:

  • Private labeling and branding
  • Product development
  • Supplier sourcing
  • Product regulations, document and labeling requirements
  • Payments and fraud prevention
  • Quality control and lab testing
  • Shipping, customs, and taxes
Can you manage all communications with the suppliers for me?

No, we don’t manage the entire process. Our customers act as ‘project managers’ and ask questions or request other assistance as needed. However, we don’t manage every aspect of the project.

How long does it take to get a reply?

We normally reply within 24 hours, excluding holidays and weekends (Saturday and Sunday). Supplier related tasks can take longer, as they involve multiple steps.

How do you define ‘1 ticket’?

A single ticket is defined as one or several questions, related to a specific topic. For example, you may send several questions related to the same topic, within one ticket. However, unrelated questions or other requests requires that you open a second ticket.

That being said, we are flexible, but must limit the usage to deliver a quality service for a reasonable price.

Dedicated Expert Service Expiry

We reserve the right to terminate the service if the process has not been completed after 3 years, counting from the date after you purchased the Starter Package.

Note: We do not automatically terminate your access to the Dedicated Expert after 3 years. We only reserve this right, in case we would cease operations, or adjust our business model.

Exceptions

Note that we may provide assistance beyond the scope of limitations, based on a case to case basis. But, we need to set clear limits on our service as we offer a flat-rate service.

Lifetime Access Disclaimer

We reserve our right to terminate all accounts (permanently or temporarily) in case of bankruptcy, war, natural disaster, international sanctions, loss of data due to server failure or hacking, or other major event.

Import Manual
What is included in the Import Manual?

The Import Manual is a set of tutorials, videos and task lists covering the entire importing process:

  • 1. Prepare Product Specification
  • 2. Supplier Sourcing
  • 3. Product Sample Order
  • 4. Placing Your Order
  • 5. Shipping, Customs & Taxes (US, EU & Australia)
Can I track my progress as I go through this process?

Yes, you can mark tutorials as completed.

Where can I find a complete list of tutorials and videos?

Click here to download a PDF overview.

Product Safety Databank
What is included in the Product Compliance Module?

The module covers tutorials, videos, checklists, document templates, and label templates – helping you ensure compliance with applicable product regulations in the US, EU, and Australia.

Do you guarantee that the information in this module is entirely accurate and up to date?

No, we cannot ensure that the information we provide the Product Compliance Module is 100% accurate and always kept up to date. Regulations are subject to change and interpretation by the relevant authorities. That said, we do provide comprehensive guidelines and checklists that help Importers understand what it actually means to ensure compliance with safety standards, labeling and document requirements when importing from Asia. Still, we recommend that you consult local authorities before you import products.

Where can I find a complete list of tutorials and other content?

Click here to download a PDF overview.

Supplier Check Tool
Why do I need the Supplier Check System?

The Supplier Check System can help you to categorize suppliers into the following categories:

  • Excellent
  • Qualified
  • Average
  • Not Qualified

The system is tweaked according to the industry. Hence, a supplier that may be classified as Excellent in one industry (or product category) may be only Average in another.

The Supplier Check System shall be used together with the sourcing process explained in the 4 Part Import Manual.

How do I use the system?

The system is based on data entered by the user, which includes, for example, the registered capital and the year of registration. This information can be found for free on various company websites.

In addition, the user is requested to answer a few questions about the supplier, and the information they present.

Based on the answers and information provided by the user, the system then makes a points assessment.

A Supplier Assessment Report is then automatically generated and delivered by email to the customer (the report will be delivered to the email address provided during the purchase of the Starter Package).

Factory Lists
Can I buy additional supplier list tickets?

Yes, you can purchase additional support tickets here:

  • 1 x Ticket: US$70
  • 3 x Tickets: US$180

Note: The tickets can only be purchased from the Starter Package Dashboard that you’ll access once you sign up.

How do you select suppliers?

We filter suppliers based on the following criteria:

  • Main product
  • Registered capital
  • Product test reports
  • Quality management system
  • Social compliance audits
How many suppliers do you list in each report?

Normally, we list 6 to 8 suppliers in each Factory List (PDF).

Do you guarantee that the suppliers are reliable?

Suppliers cannot be classified as consistently ‘reliable’ or ‘unreliable’. While we filter suppliers based on the selection criteria (see above) to find the most qualified companies, the outcome depends entirely on how the process as a whole is managed.

As such, it’s crucial that you follow the Import Manual tutorials and task lists, and request assistance from your Dedicated Expert on a regular basis. Do not assume that the supplier listed in this report are by default ‘reliable’ or ‘quality’ suppliers.

Note that we don’t act as guarantors for any supplier, or offer insurance or other forms of compensation due to losses caused by quality issues, fraud, delays or other reasons.

Document Templates
What kind of Document Templates are included?
  • 1A: Product Specification Document
  • 2A: Supplier RFQ
  • 3A: Product Sample Terms
  • 4A: Production Manual
  • 4B: Quality Control Checklist
  • 4C: Purchase Order
Booking System
What kind of services can I book?

The booking system gives you permanent access to our network of service providers, offering the following:

  • Sea and air freight
  • Lab testing
  • Quality inspections
  • Factory audits
  • Social compliance audits

You can get a free quotation and order these services within our platform.

Which companies provide these services?

We are currently offering services provided by the following companies:

  • Sofeast Ltd
  • Freightos
  • QIMA (formerly AsiaInspection)
How do I know which Extra Services to order?

You are not required to order any of the services listed on the Dashboard. That said, you will likely need shipping, quality control and make payments to your suppliers.

The purpose of the Extra Service Dashboard is to give you access to a set of verified and reliable service providers, many of which are leaders in their respective industries.

How do I pay for the extra services provided by Chinaimportal?

The services sold on this Dashboard use the same checkout system that you used to pay for your Starter Package. Hence, as an existing customer, you are already familiar with the process. You can either pay via PayPal or Credit Card (Stripe Checkout).

How do I pay for the extra services provided by Chinaimportal’s partners?

You shall pay via the partner’s payment gateway, not to us. Most partners offer PayPal, Credit Card and Wire Transfer as payment methods.

Which terms of services apply for services sold by third parties?

The terms of service and privacy policy of each respective service provider always apply. Notice that we do not offer any type of compensation or insurance, due to losses, delays or other issues caused by a third party service provider. Notice that this is also the case for the services we provide by ourselves.

Payment Methods
Can I pay with my Visa or MasterCard?

Yes, we offer credit card payments through PayPal or Stripe. Customers based in certain countries may be required to create a PayPal account in order to make a Credit Card transaction. This is free and only takes a moment. You just need to add your email address and agree with Paypal Terms of Service. With Stripe, you don’t need to create an account.

Can I pay with PayPal?

Yes, you can pay with your balance, bank account or credit card through PayPal.

Do you have a refund policy?

The client has the right to cancel the purchase up to, but no later than, 14 days from the order date. However, this only applies if the client has not yet used the platform and/or consulting services.

Examples:

  • Submit support ticket
  • Submit supplier sourcing ticket
  • Request service quotation
  • Download or copy document templates
  • Starting a new project
Do you offer a safe payment method?

Yes, all payments are processed by PayPal or Stripe, which use an SSL certificate to encrypt your data.

Will I receive an invoice for my company?

Yes, it’s delivered together with the payment confirmation email.

Terms of Service and Privacy Policy
Where can I find your Terms of Service?

Follow this link to read our Terms of Service.

Where can I find your Privacy Policy?

Follow this link to read our Privacy Policy.

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