Frequently Asked Questions

General

Why should I use this service when we can source suppliers for free on Alibaba.com?

Alibaba.com is a great supplier directory. That said, it can be overwhelming to filter through the suppliers on Alibaba and other B2B supplier directories when you don’t know what to look for when selecting suppliers.

When you buy a Sourcing Report from us, you essentially pay for two things:

1. The time you save

2. Our expertise in picking suppliers

Which countries do you cover?

We mainly focus on Mainland China and Vietnam, but can in some cases also source suppliers in India, Pakistan, Thailand, Malaysia, and Indonesia. It ultimately depends on the product and material.

Do you have a Minimum Order Quantity (MOQ) requirement?

No, we don’t set any MOQ. However, each supplier sets its own MOQ requirement, which is beyond our control.

Do you charge an order commission?

No, we don’t charge any order commission.

Sourcing Report

What is the purpose of the report?

The purpose of the report is to give you an overview of relevant suppliers. It’s a first step towards finding new or alternative suppliers in a certain country or region.

How many products and/or product categories can be covered by one report?

We only source suppliers based on a one product and material. For example, if we source cotton children’s apparel manufacturers we’ll only focus on suppliers producing children’s apparel made of cotton.

That said, there are situations in which we can take secondary products into consideration – but only for as long as these products are manufactured by the suppliers in the relevant industry. For example, it’s not possible to find children’s apparel manufacturers that also make power banks and watches.

Which criteria do you use to select suppliers?

We select suppliers based on the following criteria:

• Product and material scope (e.g. Organic cotton babywear)
• Compliance documents (e.g. REACH test reports)
• ISO 9001 certification
• ISO 14001 certification
• BSCI, SA 8000 and Sedex audit reports

The selection is entirely based on the suppliers claims, such as website statements.

Do you verify the suppliers claims about capabilities and certification?

No, the selection is based on the suppliers claims and statements. Here are some examples:

• Product and material scop: As presented on their company website
• Compliance documents: Uploaded
• ISO 9001 certification
• ISO 14001 certification
• BSCI, SA 8000 and Sedex audit reports

It is therefore possible that suppliers have uploaded expired or for other reasons invalid documents, or outright false information. Keep in mind that the purpose of the report is to do the groundwork in terms of researching suppliers.

Do you guarantee that the suppliers will accept our order?

No, it is always up to the suppliers to decide whether they accept your order.

Do you guarantee that the suppliers are reliable?

Suppliers cannot be classified as consistently ‘reliable’ or ‘unreliable’. While we filter suppliers based on the selection criteria to find the most qualified companies, the outcome depends entirely on how the process as a whole is managed. There are also other supplier related risks to be taken into consideration that can never be eliminated by our selection criteria. Here are a few examples:

• Failure to produce a satisfying product sample
• Quality issues during production
• Failure to adhere to initial quotations
• Frauds perpetrated by individual employees (e.g. payment scams)
• Bankruptcy
• IP theft

Our selection is based on an assessment – which cannot reasonably predict every single outcome. Do not assume that the suppliers listed in the report are by default and in every situation ‘reliable’ or ‘quality’ suppliers.

Do you guarantee product quality?

No, the Sourcing Report itself does not guarantee that the product will reach certain quality requirements. It is therefore important that you:

1. Have a clear and well defined product specification

2. Arrange pre-shipment quality inspections

3. Arrange product lab testing to verify compliance (when necessary)

Do you guarantee that the suppliers will not use our product design and brand?

No, we don’t offer design or brand protection in any capacity. It is up to you to obtain the necessary intellectual property protections available, such as design patents, utility patents, and trademarks whenever necessary.

What happens if we are not satisfied with the report?

If so we must first understand the cause. We will remake the report free of charge as long as there is room for improvement. That said, we can only find suppliers that are actually out there – and sometimes it turns out that the number of suppliers is limited.

Further, we can only reflect actual market conditions in terms of pricing, MOQ, and sample costs.

Do you help us order products after the report?

No, we don’t assist with product sample orders or production orders. You will have to manage all communications with the supplier once the report is delivered.

Payment Methods

Can I pay with my Visa or MasterCard?

Yes, we offer credit card payments through PayPal or Stripe. Customers based in certain countries may be required to create a PayPal account in order to make a Credit Card transaction. This is free and only takes a moment. You just need to add your email address and agree with the Paypal Terms of Service. With Stripe, you don’t need to create an account.

Can I pay with PayPal?

Yes, you can pay with your balance, bank account, or credit card through PayPal.

Do you have a refund policy?

We only offer refunds if the order is cancelled before we have started the sourcing process. Once it has started you have no right to request a refund. Further, we do not process refunds if you have downloaded any of the templates, guides, or used support to ask questions.

Do you offer a safe payment method?

Yes, all payments are processed by PayPal or Stripe, which uses an SSL certificate to encrypt your data.

Will I receive an invoice for my company?

Yes, it’s delivered together with the payment confirmation email.

Terms of Service and Privacy Policy

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