Support Tickets

Support Tickets

The Starter Package includes a fixed number of support tickets that you can use to ask questions or request help throughout the importing process. You can also purchase additional tickets on this page.

Note: This service requires that you have already purchased the Starter Package (link).


Example A: Send a list of questions = 1 Ticket

Hello,

I just signed up and have a couple of questions:

1. I plan to import t-shirts. Is China or India the better choice?

2. What do I need to include in my techpack?

3. How do I create the care label?

Example B: Process Support
  • Get help to fill out the product specification
  • We evaluate suppliers you’ve already found online
  • We help you order product samples
  • We help you review your supplier invoice (to reduce the fraud risk)
  • We help you book quality inspections and lab tests

Help with each task/step = 1 Ticket

What kind of assistance can I get?
  • Answer your questions
  • Process guidance and advice
  • Create product spec sheets, contracts, and other documents
  • Book quality checks, lab testing, and shipping
What kind of questions can we ask?

We can answer your questions related to import products from Asia, including those about:

  • Private labeling and branding
  • Product development
  • Supplier sourcing
  • Product regulations, document and labeling requirements
  • Payments and fraud prevention
  • Quality control and lab testing
  • Shipping, customs, and taxes
Can you manage all communications with the suppliers for me?

No, we don’t manage the entire process. Our customers act as ‘project managers’ and ask questions or request other assistance as needed. However, we don’t manage every aspect of the project.

How long does it take to get a reply?

We normally reply within 24 hours, excluding holidays and weekends (Saturday and Sunday). Supplier-related tasks can take longer, as they involve multiple steps.