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Starter Package

This is included in the Starter Package
  • Company Verification: Avoid unlicensed traders and middlemen. We verify the business license of each supplier, and provide information about their legal status, business scope and registered capital.
  • Verified Product Certificates: Most suppliers are unaware, and unable, to ensure compliance with US and EU safety standards. To help your business avoid recalls and fines, we deem previous compliance is a key supplier qualification requirement.
  • Design Capabilities, Payment Term & Quality Management System: We provide information on the supplier’s ability to produce custom designed and private labelled products, accepted Payment Terms and Quality Management System Certification.
  • Supplier Contact Details: Deal directly with the supplier, without overcharging middlemen or agents. We provide you with the contact details of an assigned account manager, for each supplier we source.
  • Online Platform: Upload documents, design drawings and other files directly on the site. You can also request guidance and advice from our customer service agents.
How It Works
Place Your Order Online
We Source Suppliers
We Interview & Verify
Each Supplier
Industry Report Is Delivered
Single Fixed Price: No Monthly Charges or Hidden Fees
  • Features & Pricing
  • Industry Report
    ?
  • Company Data
    ?
  • Products Certification Data
    ?
  • QMS Data
    ?
  • CSR / Social Compliance Data
    ?
  • Design Capabilities
    ?
  • Order & Payment Terms
    ?
  • Supplier Contact Details
    ?
  • Online Customer Support
    ?
  • Document Templates
    ?
  • Introduction to a Quality Inspection Agency + US$50 Coupon
    ?
  • Introduction to a Freight Forwarder + US$50 Coupon
    ?

Basic

Startup
“Best Value”

Business

The Chinese New Year (CNY) officially starts on Feb 8th 2016. Some suppliers shut down as early as late January, while others reopen as late as March 1st. While we are up and running as usual, the CNY will increase the processing time during January and February. The CNY may even affect delivery times in early March. Notice that we do not offer refunds due to delays (including those caused by the CNY).

What Our Customers Say
United Kingdom United Kingdom

“We have worked with Chinaimportal for several years now. The team helped us to source and audit our suppliers, set up secure, fair and lasting contracts as well as handled all the logistics around our import needs. In short, a highly professional partner when it comes to importing from China.”
Kevin Ackermann,Director,
BACA Limited

United States United States

“I worked with Chinaimportal to assist me in the sourcing and auditing process for my first order from China. I was first exposed to Chinaimportal through the excellent information they put on their blog regarding the product sourcing and development process. I am excited about growing my eCommerce business and I plan to use Chinaimportal for my future sourcing efforts.”

Davidson Hepburn,Managing Director,
Gold Tiger Holdings

Sweden Sweden

“We have avoided serious supplier related risks, and been guided through each step of the procurements process. Thanks to this, we, as jewelry designers, can focus on what we do best: working on new designs and getting them out on the market.”
Robert Carlsson, Co-Founder,
RJ Design AB, Sweden

We Have Helped Hundreds of Startups & SME’s In The Following Industries
  • Clothing & TextilesClothing & Textiles
  • Watches & PartsWatches & Parts
  • Bags, Jewellery & AccessoriesBags, Jewellery & Accessories
  • Consumer ElectronicsConsumer Electronics
  • LED Lighting & screensLED Lighting & Screens
  • Children's ProductsChildren’s Products
  • Flooring & ConstructionFlooring & Construction
  • Furniture & Home ProductsFurniture & Home Products
  • Food Contact materialsFood Contact Materials
  • uto & MC accessoriesAuto & MC Accessories
  • Equipment & MachineryEquipment & Machinery
  • Solar & Energy ProductsSolar & Energy Products
Frequently Asked Questions
About the Industry Report

Why should I order a Industry Report from your company when I can find suppliers online, for free?

It’s easy to find suppliers online. Hundreds, sometimes thousands, of suppliers are listed on B2B directories for a certain product category or industry. However, the vast majority are not what most buyers would consider reliable, or able to ensure compliance with overseas product regulations. However, to assess suppliers legal status, quality management system and ability to ensure compliance with overseas product safety standards, is far more complex.

Making an arbitrary supplier selection is very likely to result in the choice of an unqualified trader or agent, that lack both knowledge and capability to ensure compliance with overseas standards, and your specific quality requirements.

What kind of guarantee do you offer?

We do not offer any sort of guarantee related to the result or quality of the suppliers we identify. Even though we have a system for vetting suppliers, the Industry Report can only reflect the existing marketing conditions. In some industries, even the leading manufacturers are sub par, in terms of product certification and other metrics used to assess suppliers.

Will I save time working with you?

For any business, time is money, and the process that we break down to roughly 2 – 3 weeks can take several months for a business without our experience or resources.

How is the delivery time affected by the Chinese New Year (CNY) and other national holidays?

The standard delivery time of 2 to 3 weeks is not including national holidays in China, or delays related to said holidays. The main national holiday is the Chinese New Year (CNY). While the CNY officially lasts for only one week, in late January or early February (different dates each year), most manufacturers suspend operations for 4 to 5 weeks. Hence, an Industry Report ordered in late January may not be delivered until late March. In addition, the order processing time may even be slower in the first two to three weeks after the CNY, as many suppliers work overtime to get back to normal. Less severe delays are also to be expected around other national holidays, including the first week of October each year (Golden week).

How many different products are covered by one Industry Report?

We source one product or product category per Industry Report. However, different types of a product may still be covered by a single Starter Package)

Case A: LED bulb lights, LED armatures & LED stripes (Same category)
This combination of products requires a customer to purchase only one package because most LED lighting manufacturers can supply all of these products. Meanwhile, the same (or similar) product regulations, customs duties and taxes apply to each one.

Case B: Led Bulb Lights and Wristwatches (Different categories)
This combination of products requires a customer to purchase two packages becaunse no supplier manufactures both LED lighting and watches. Thus, this combination requires us to source two different sets of suppliers and research product regulations for two different products.

How many suppliers do you include in each Industry Report?

Generally three to five suppliers. However, the number depends on how many suppliers we deem to be qualified. We never add suppliers just for the sake of filling up the report. If we deem that there are only three qualified manufacturers for your product, then we’ll only list those three suppliers.

Can I see a sample of Industry Report?

Yes, click here to download a free sample.

On what factors do you select suppliers?

The first stage of the process is to screen a large number of suppliers in your industry, usually around 25 – 40 different companies. After this, we make an initial selection of 10 suppliers, which we then contact to verify key information, including the following:

  • Registered Business Scope;
  • Registered Capital;
  • Product Certificates;
  • Test Reports;
  • Quality Management System;
  • CSR Certification / Social Compliance Audits
  • Environmental Management Systems

Based on the result, we then make a second supplier selection. The remaining suppliers are those that we list in the Industry Report. Our aim is always to identify and provide the best suppliers for your product.

We have already found a few suppliers by ourselves. Can you include them too?

Yes, if you have found suppliers, for example online or at a trade fair, you may submit the following information after placing your order:

  • Company Name
  • Contact Details (if any)
  • Website

However, the supplier information must be submitted immediately after you’ve placed your order, so that we can list each one before the sourcing and verification process begins.

How do you check a supplier’s legal status?

We request and verify the business license of each supplier, to ensure that the company is legally registered. In addition, we also make an assessment based on their registered capital and location.

Why do you check the suppliers previous compliance record?

A supplier that is unable to show an existing compliance track record (e.g., test reports and certificates issued for previous production batches) rarely possesses the knowledge, technical expertise and subcontractor network required to ensure compliance with overseas product regulations – in particular those in the United States, European Union and Australia.

In most industries, more than 90% Chinese suppliers are unable to show such a compliance track record. Hence, this is by far the most important factor when qualifying a new supplier. Importing non-compliant products is illegal, and may result in the goods being seized by customs, or major penalties, if the non-compliance is discovered after the point of entry in your country.

Do you confirm which regulations my product must comply with, in my market?

No, we make no assessment as to which standards and/or regulations your product must be compliant with, in your market.

Can I assume that my products will be manufactured in compliance with all applicable regulations in my market, as long as the supplier can show a compliance track record?

No, a compliance track record (e.g. a number of product certificates and test reports) is not a guarantee for your batch being compliant. Instead, it signals that the supplier, and its subcontractors, possess the technical capability to ensure such compliance – something that only a tiny fraction of all suppliers in China is able to do. A Quality Assurance Procedure, which may also require batch testing, must always be applied.

Can you ensure that you will find suppliers that are compliant with all standards and regulations in the United States and the European Union?

As the ‘compliance rate’ can vary greatly between manufacturers in different industries, we offer no such a guarantee. In the electronics, for example, suppliers with extensive compliance track records (e.g. certificates and test reports) are in far greater numbers, as compared to other industries. As such, we set much higher requirements in some industries, while we don’t even expect suppliers to possess compliance documents in others. However, in the latter case, we can still use other signals for identifying leading manufacturers, such as QMS certificates or registered capital.

What if the manufacturers are able to comply with the regulations in one market, but not mine?

Compliance with European Union directives and standards (e.g. RoHS, REACH and the EMC Directive) is far more common that corresponding regulations (if any) in the United States, Canada and Australia. In some industries, especially textiles, we largely base our supplier selection on compliance with EU standards, as the number of suppliers that can show compliance documents relevant in other markets is virtually zero. That said, as EU regulations are often stricter than those in other markets, ‘EU compliance’ offers a strong indication that the supplier is able to ensure compliance with the corresponding regulations in other markets.

Why do you check the suppliers Quality Management System?

The purpose of a Quality Management System (QMS), such as ISO 9001:2008, is to track and manage quality issues throughout the production process. In manufacturing, it’s not a matter of if there will be quality issues, but to which degree they will occur. For this reason, a supplier that is actively managing quality on the production lines, is more likely to deliver products with a low defect rate.

Our business is not based in the US, EU or Australia, how is your service relevant to us?

While the compliance check is a major feature of the Industry Report, companies based in Asia, Africa and South America, where such regulations may not always apply, still benefit by the fact that we identify reliable and capable manufacturers. We have already served businesses all of the world, including businesses based in Singapore, Indonesia, Russia, Mexico, Brazil, United Arab Emirates and many other markets.

How do you verify documentation and manufacturing capability for each supplier?

The suppliers business license is verified directly with Chinese city or province authorities, where the supplier is registered. Product certificates, test reports and QMS certificates (if any) are verified through the issuing companies. We always store records in our database for you to see, if requested. However, the manufacturing capability (e.g., MOQ, OEM, ODM and Production Time) is based on information provided by the supplier, and can therefore not be verified by a third party.

Do you visit each supplier?

No, we manage the entire procedure through phone calls and email.

Do you share our information with the suppliers?

Yes, we share the company name, address and email of the customer to our candidate suppliers. This is a necessity for making the suppliers participate in the vetting process.

What if I’m not satisfied with the result?

Whenever a customer expresses dissatisfaction, we always do our best to find a solution. In practice, this may involve that we source additional suppliers and remake the report. However, even though we have a system for vetting suppliers, the Industry Report can only reflect the existing marketing conditions. In some industries, even the leading manufacturers are sub par, in terms of product certification and other metrics used to assess suppliers. Notice that we do not offer refunds for reports which we have already started to work on, or those that are already delivered.

What if you fail to deliver the Industry Report?

Albeit extremely rare, but if we would fail to locate a single manufacturer for your product, you may either request that we source another product, or a full refund.

Under which conditions do you offer refunds?

We only offer refunds for orders cancelled within 72 hours of being placed and before we have begin processing (i.e. prepare support documents and source candidate suppliers). We do not offer refunds due to delays or the result or content in the report.

Do you guarantee that we avoid quality issues and compliance related issues?

No. Quality issues and compliance related issues may occur anywhere. As such, a quality assurance and compliance process must be implemented. That said, as we only select leading manufacturers in your industries, your chances are vastly improved, but the outcome is never certain.

What is the delivery time for the Industry Report?

We usually deliver the Industry Report within 15-20 working days. Additional delays may occur during the document verification procedure, and during China’s national holidays (especially during Chinese New Year period).

Other Questions

Can you help us with Quality Inspections?

Yes. When you buy a Starter Package, we also include an introduction to a leading quality inspection agency, and a US$50 discount on your first quality inspection. A coupon, also listing step by step instructions to get started, is available for download in the ‘My Account’ area, after your purchase.

Can you help us with Freight Forwarding?

Yes. When you buy the Starter Package, we also include an introduction to a leading freight forwarder, and a US$50 discount on your first shipment. A coupon, also listing step by step instructions to get started, is available for download in the ‘My Account’ area, after your purchase.

What kind of Document Templates are included?

  • Sales Agreement Template;
  • NDA (Non Disclosure Agreement) Template;
  • RFQ (Request for Quotation) Template;
  • Sample Order Sheet & Terms Template;
  • E-mail Templates.

We’ll need further guidance after the Industry Report is delivered, how can you help us?

When you buy a Starter Package, you’ll also have access to our “Trade Advisor” system. Simply login on the ‘My Account‘ area and request step by step guidance through the process, or ask us anything related to importing from China – including quality assurance, shipping, customs, product regulations, labeling requirements and much more.

We’ve already found one or more suppliers on our own, can you verify them?

Yes, we recommend our Supplier Screening service for clients who have found suppliers on their own.

What differs the Supplier Screening from the Starter Package?

The main difference between the two is that the Supplier Screening is an audit of one (or more) suppliers selected by the buyer. As such, no supplier sourcing is included in the Supplier Screening, which is included in the Starter Package. While both services are similar in terms of the company information we provide, the Supplier Screening offers a more in depth overview of the one supplier we audit.

Payment Methods

Can I pay with my Visa or MasterCard?

Yes, we offer credit card payments through PayPal. Customers based in certain countries may be required to create a PayPal account in order to make a Credit Card transaction. This is free and only takes a moment. You just need to add your email address and agree with Paypal Terms of Service.

Can I pay with PayPal?

Yes, you can pay with your balance, bank account or credit card through PayPal.

Do you offer a safe payment method?

Yes, all payments are processed by PayPal, which uses an SSL certificate to encrypt your data.

Will I receive an invoice for my company?

Yes, it’s delivered together with the payment confirmation email.

My company is based in the United Kingdom, do you charge VAT?

ChinaImportal.com is owned and operated by Asiaimportal Limited, based in London, UK. However, we don’t charge VAT on orders from UK businesses, as of today.

My company is based in the European Union (excluding UK), do you charge VAT?

No, at the moment we don’t charge VAT.

Do you charge a commission based on our order value?

No, we only charge a fixed fee for our services. Our customers are free to use the information we provide as they wish, without any future commitments.

Do you receive any kickback or commission from Chinese suppliers?

No, we receive no kickbacks, or any other form of payment, from the suppliers we source and/or audit.

What kind of customers are you working with?

Most of our customers are small to medium sized businesses, based in Europe, USA and Australia. However, we are also working with individuals and businesses in Africa, Latin America and Asia.

Do you have any customer references?

Yes, click here for customer references.

Where can I find your Terms of Service?

Follow this link to read our Terms of Service.

Where can I find your Privacy Policy?

Follow this link to read our Privacy Policy.

We Identify & Verify Reliable Manufacturers for Your ProductsClick Here to Learn More