Jack Lu, Australia
Andrew Pratt, Terra Magia, Inc., United States
What could be an almost impossible search on our own becomes a swift and easily manageable process in partnership with Chinaimportal.
Edward Dawson, Compton Media Ltd, United Kingdom
Who Is This For?
Frequently Asked Questions
About the Buyer’s Guide
What if you don’t have a Buyer’s Guide for my specific product?
The Buyer’s Guide is applicable to essentially any product. While the product specific versions are optimized for their respective categories, the Buyer’s Guide: All Categories is applicable to products that are not covered by any other guide.
How do I know which package I should buy?
The main difference between the different packages is the duration of access to the Online Advisor system.
If you want to get personal guidance throughout the importing process, you should consider the Business (60 days) or Enterprise (180 days) packages.
However, if you rather go at it alone, you might prefer the Startup package.
Can I upgrade to another package later? (i.e., order the Basic version now and upgrade to the Business version later)
Not in the sense that you can pay the difference. You can still order a new package, but you will save money by ordering one of the more comprehensive packages from start.
How many pages is the Buyer’s Guide?
The current version of the Buyer’s Guide is 85+ pages, in an A4 document format.
Which file format is provided?
As the Buyer’s Guide is focused on case studies and tables, it is only provided in PDF. The Adobe PDF reader can be downloaded for free here.
I am looking to import goods from elsewhere in Asia (i.e., Vietnam or India). How is the Buyer’s Guide relevant to my business?
While China takes the center stage of the Buyer’s Guide, the process is applicable to essentially any country. Product regulations, technical specifications and freight procedures are broadly the same, regardless of the manufacturing country.
How is the Buyer’s Guide delivered?
After your order is placed, you can download the Buyer’s Guide directly from the ‘My Account’ section on Chinaimportal.com. You only need to login using the username and password you selected in the checkout.
Will we receive future Buyer’s Guide updates free of charge?
Yes, you will get all the updates we make for the edition you order. Hence, you will get access to all updates we make the the 2017 edition of the Buyer’s Guide. However, you will not get free access the Buyer’s Guide 2018 edition.
How can we access updated versions of the Buyer’s Guide?
The Digital Download link, in your ‘My Account’ section, is automatically updated each time we make a revision to a Buyer’s Guide.
Do you offer a money back guarantee or refunds?
Yes, but only if both of the following two conditions apply:
1. The customer has not downloaded the Buyer’s Guide from the ‘My Account’ page
2. The customer requests a refund within 14 days from the purchase date
If the Buyer’s Guide, or any of the other included files, has been downloaded, we don’t offer a refund.
Does the Buyer’s Guide: All Categories include the content from all the other Buyer’s Guides?
No, the All Categories version don’t include the content from all other guides.
Why should I get the Buyer’s Guide: All Categories?
As we cannot cover all products, we leave one alternative open for all other product categories. The All Categories version of the Buyer’s Guide is based on a process that can be applied to essentially any product.
However, the product specific Buyer’s Guides, do contain information on regulations, case studies and specification sheets that are more relevant to the covered product.
What if we are not satisfied with the Buyer’s Guide?
If you are not satisfied, we are very interested in your feedback. We are continuously working to improve our Buyer’s Guides, and add content or implement changes, based on feedback from our customers.
What kind of customers are you working with?
Most of our customers are small to medium sized businesses, based in Europe, USA and the Asia Pacific region. However, we are also working with startups and small businesses in Latin America, the Middle East and Africa.
Do you have any customer references?
Yes, click here for customer references.
Supplier Check System
Why do I need the Supplier Check System?
The Supplier Check System can help you to categorize suppliers into the following categories:
- Not Qualified
The system is tweaked according to the industry. Hence, a supplier that may be classified as Excellent in one industry (or product category) may be only Average in another.
The Supplier Check System shall be used together with the sourcing process explained in the Buyer’s Guide.
How do I use the system?
The system is based on data entered by the user, which includes, for example, the registered capital and the year of registration. This information can be found for free on various company websites.
In addition, the user is requested to answer a few questions about the supplier, and the information they present.
Based on the answers and information provided by the user, the system then makes a points assessment. A Supplier Assessment Report is then automatically generated and delivered by email to the customer (the report will be delivered to the email address provided during the purchase of the Buyer’s Guide).
How can I access the Supplier Check System?
The Supplier Check System can be accessed by all customers from the ‘My Account’ section on Chinaimportal.com. Thus, you must order a Buyer’s Guide and login before it can be used.
Do I have permanent access to the Supplier Check System
We may limit usage at some point in the future (either by implementing a credit system or adding a time limit). At this point, we have no plan to limit the system by either access time or usage.
Can the Supplier Check Reports be saved and stored for future usage?
Yes, the reports are automatically delivered by email.
What is it?
When you order a Startup, Business or Premium Buyer’s Guide Package, we provide you with online support through the Ticket system on ChinaImportal.com. We can answer your questions related to:
- Supplier Sourcing
- Fraud Prevention
- Product Development
- Shipping, Customs & Duties
- Product Certification, Labelling & Testing
Why is the Online Advisor service bundled together with the Buyer’s Guide?
We know that you need questions answered, and guidance throughout the buying process. As such, the Online Advisor offers personal assistance, while the Buyer’s Guide provide a written roadmap.
How can we access the Online Advisor service?
Go to the My Account page, login using the email address and password you set in the checkout and submit a support ticket. You can submit as many questions as you want, and we normally get back to you within 48 hours. Once we have responded, you will receive an email notification.
How much can I use the Online Advisor system?
The number of tickets you can use depends on which Buyer’s Guide package you purchased:
- Basic: Not included (0 tickets)
- Startup: 1 ticket
- Business: 6 tickets
- Premium: 20 tickets
How do you define ‘1 ticket’?
A single ticket is defined as one or several questions, related to a specific topic. For example, you may send several questions related to the same topic, within one ticket. However, unrelated questions or other requests requires that you open a second ticket.
That being said, we are flexible, but must limit the usage to deliver a quality service for a reasonable price.
For how long are the tickets valid?
The tickets are valid for 1 year (i.e., 365 days), from the date of purchase. For example, if you order your Buyer’s Guide on 2017-03-01, you must use all your tickets on or before 2018-03-01. Tickets that are not used after this point will automatically expire.
Can we buy more tickets after we run out?
Yes. Please Contact us for pricing and more information.
What kind of guidance on product regulations can you offer?
We can provide general guidance on safety standards and labeling requirements in the European Union and the United States. However, we offer no guarantee that the information we provide is accurate.
When possible, we share the information we have, which in most cases can guide the customer in the right direction. That said, we do not engage in extensive research, or the practical steps of the product compliance procedures.
Can you help us with Quality Inspections?
Yes. When you order a Buyer’s Guide, we also include an introduction to a leading quality inspection agency, and a US$50 discount on your first quality inspection. A coupon, also listing step by step instructions to get started, is available for download in the ‘My Account‘ area, after your purchase.
Can you help us with Freight Forwarding?
Yes. When you order a Buyer’s Guide, we also include an introduction to a leading freight forwarder, and a US$50 discount on your first shipment. A coupon, also listing step by step instructions to get started, is available for download in the ‘My Account‘ area, after your purchase.
What kind of Document Templates are included?
- 1A: Product Specification Template
- 2A: Supplier RFQ Template
- 2B: Supplier Sourcing Overview Template
- 3A: Sample Order Sheet
- 3B: Non-Disclosure Agreement (NDA) Template
- 3C: Sample Revision Overview
- 4A: Sales Agreement Template
- 4B: Quality Control Checklist
Can I pay with my Visa or MasterCard?
Yes, we offer credit card payments through PayPal or Stripe. Customers based in certain countries may be required to create a PayPal account in order to make a Credit Card transaction. This is free and only takes a moment. You just need to add your email address and agree with Paypal Terms of Service. With Stripe, you don’t need an account.
Can I pay with PayPal?
Yes, you can pay with your balance, bank account or credit card through PayPal.
Do you offer a safe payment method?
Yes, all payments are processed by PayPal, which uses an SSL certificate to encrypt your data.
Will I receive an invoice for my company?
Yes, it’s delivered together with the payment confirmation email.
VAT (United Kingdom & EU Customer Only)
My company is based in the United Kingdom, do you charge VAT?
ChinaImportal.com is owned and operated by Asiaimportal Limited, based in London, United Kingdom. We don’t charge VAT on orders from UK businesses, as of today. However, your company must be registered for VAT and you must enter your VAT number during the checkout in order to buy a Buyer’s Guide.
Where can I find your Terms of Service?
Follow this link to read our Terms of Service.