Jack Lu, Australia
Andrew Pratt, Terra Magia, Inc., United States
What could be an almost impossible search on our own becomes a swift and easily manageable process in partnership with Chinaimportal.
Edward Dawson, Compton Media Ltd, United Kingdom
Elliot Richards, Venice Beach Pro Fitness Limited, United States
Who Is This For?
Frequently Asked Questions
What if I want a refund?
We are happy to offer a refund within the first 14 days, unless you use the consulting features, in which case the guarantee expires.
I would like to speak to you on the phone. How can I get in touch with you?
You can book a phone call here.
Which Product Category (i.e., Electronics) of the Starter Package should I get?
Get the product category that is the most related to your product. Below follow a few examples:
- Power Banks: Electronics
- Sportswear: Apparel & Textiles
- Fitness Equipment: All Categories
What is included in the ‘All Categories’ version?
The All Categories version can be broadly applied to any product category. It is the right choice for you, if none of the other product categories are suitable.
Which Version (i.e., Startup) of the Starter Package should I get?
We created the three versions of the Starter Package, with three different buyers in mind:
|Core||If you rather go the ‘Do It Yourself’ route, this package might be for you. It includes the core content, such as the 4 Part Import Manual, the Shipping, Taxes & Customs Guide and the Document Templates.|
|Startup||This package includes everything in the Core package, but also the Product Regulations Module, and a number of tickets tickets for the Online Consulting and Sourcing Report features. We are with you, every step of the way.
In addition, you can also use the Partner Dashboard, to manage payments, book shipments and quality inspections.
This is the one stop shop you’ve been looking for.
|Business||Want everything in Startup Package, but are willing to pay for additional personal support? The Business Package will offer you 24 Online Consulting tickets and 3 Sourcing Report tickets.
Also, it gives you access to the discounts offered by our partners.
Can I change from one product to another (i.e., All Categories to Watches)
If you are not satisfied with your order, or for any other reason want to change, we will give you access to another product, without extra cost. All you need to do is to email us.
Can I upgrade from one version of the Starter Package to another?
Yes. However, you can save plenty of money by ordering the ‘right’ package from start. Upgrade prices follow below:
- Core to Startup: US$100
- Startup to Business: US$500
Will I be able to launch a product after applying the process?
The concept of the Starter Package is to guide you step by step, through the sourcing and product development process, to the point where you have a product, that can be legally sold in your market. While there are no guarantees for this outcome, this is the intended result.
Do I need any previous experience or skills before using the Starter Package?
No. As a beginner, you can rely on the tutorials and task lists to get through the process.
That said, we insist that you request assistance on a very frequent basis, using the Online Consulting system, if you are an absolute beginner.
We’d hate to see you fail launching a successful product.
What software or equipment do I need to use the Starter Package platform?
All you need is access to a computer, phone or tablet. Everything is managed online, from your account on Chinaimportal.com.
Will I get access to the content directly after placing my order?
All tutorials, downloads, videos and other features are available directly after you’ve placed your order. It works just like Netflix.
How long will I have access to the Starter Package?
You will have Lifetime access to the Starter Package.
Do you have testimonials from other customers?
click here for testimonials.
What kind of customers are you working with?
Most of our customers are small to medium sized businesses, based in Europe, USA and the Asia Pacific region. However, we are also working with startups and small businesses in Latin America, the Middle East and Africa.
What kind of questions can we ask using the online consulting system?
We can answer your questions related to import products from Asia, including those about:
- Private labeling and branding
- Product development
- Supplier sourcing
- Product regulations, document and labeling requirements
- Payments and fraud prevention
- Quality control and lab testing
- Shipping, customs and taxes
How long does it take to get a reply?
We normally reply within 24 hours, excluding holidays and weekends (Saturday and Sunday).
How much can I use the Online Consulting system?
The number of tickets you can use depends on which Starter Package you purchased:
- Core: Not included (0 Tickets)
- Startup: 3 Tickets
- Business: 24 Tickets
How do you define ‘1 ticket’?
A single ticket is defined as one or several questions, related to a specific topic. For example, you may send several questions related to the same topic, within one ticket. However, unrelated questions or other requests requires that you open a second ticket.
That being said, we are flexible, but must limit the usage to deliver a quality service for a reasonable price.
For how long are the tickets valid?
The tickets are valid for 1 year (i.e., 365 days), from the date of purchase. For example, if you order your Starter Package on 2017-04-01, you must use all your tickets on or before 2018-04-01. Tickets that are not used after this point will automatically expire.
Can we buy more tickets after we run out?
Yes. Please Contact us for pricing and more information.
What is the Partner Dashboard?
To launch a successful product, you need more than information and consulting. Hence, we have created a dashboard, for managing all the other aspects of your import business, including:
- International payments (Free payments for 1 year, Value: US$300, for an average bank transfer of around US$20,000)
- Book sea and air freight (US$55 discount)
- Book quality inspections (US$50 discount)
What kind of Document Templates are included?
- 1A: Product Specification Template
- 2A: Supplier RFQ Template
- 2B: Supplier Sourcing Overview Template
- 3A: Sample Order Sheet
- 3B: Non-Disclosure Agreement (NDA) Template
- 3C: Sample Revision Overview
- 4A: Sales Agreement Template
- 4B: Quality Control Checklist
Which file formats do you provide?
We provide the files for Microsoft Office and Openoffice. The latter can be downloaded free of charge on www.openoffice.org.
When should I order a Sourcing Report?
By ordering a Sourcing Report, we will get to work and create a shortlist of suppliers that we deem to be suitable for your products.
The supplier selection is based on publically available company information. However, we don’t offer any guarantee as to whether they will accept your order.
What kind of information is provided in the Sourcing Report?
- Company name
- Product scope
- Registered capital
Do you have a sample report available?
Yes, click here to download a sample report.
How many suppliers are listed in the report?
Normally 4 to 6 suppliers.
How long does it take to process the order?
3 working days, which excludes weekends and holidays.
Do you contact the supplier and/or negotiate our order?
No, we don’t contact any of the suppliers. We make the selection based on the assessment process explained in the 4-Part Import Manual.
Once delivered, what should I do with the report?
You shall continue the process by contacting the suppliers, and requesting quotations. You must follow the process in the 4-Part Import Manual.
Where can I order a Sourcing Report?
Directly from the Dashboard. Click on the “Sourcing Report” icon and you will be directed to an order form.
How many Sourcing Report tickets do I have?
- Core: Not included (0 Tickets)
- Startup: 1 Ticket
- Business: 3 Tickets
Can I order more Sourcing Report tickets?
Yes, the following price list apply for purchasing additional tickets:
- 1 Ticket: US$79
- 3 Tickets: US$149
- 5 Tickets: US$199
Supplier Check System
Why do I need the Supplier Check System?
The Supplier Check System can help you to categorize suppliers into the following categories:
- Not Qualified
The system is tweaked according to the industry. Hence, a supplier that may be classified as Excellent in one industry (or product category) may be only Average in another.
The Supplier Check System shall be used together with the sourcing process explained in the 4 Part Import Manual.
How do I use the system?
The system is based on data entered by the user, which includes, for example, the registered capital and the year of registration. This information can be found for free on various company websites.
In addition, the user is requested to answer a few questions about the supplier, and the information they present.
Based on the answers and information provided by the user, the system then makes a points assessment.
A Supplier Assessment Report is then automatically generated and delivered by email to the customer (the report will be delivered to the email address provided during the purchase of the Starter Package).
How can I access the Supplier Check System?
The Supplier Check System can be accessed by all customers from the ‘My Account’ section on Chinaimportal.com. Thus, you must order a Starter Package and login before it can be used.
Do I have permanent access to the Supplier Check System
At this point, we have no plan to limit the system by either access time or usage.
Can the Supplier Check Reports be saved and stored for future usage?
Yes, the reports are automatically delivered by email.
Can I pay with my Visa or MasterCard?
Yes, we offer credit card payments through PayPal or Stripe. Customers based in certain countries may be required to create a PayPal account in order to make a Credit Card transaction. This is free and only takes a moment. You just need to add your email address and agree with Paypal Terms of Service. With Stripe, you don’t need to create an account.
Can I pay with PayPal?
Yes, you can pay with your balance, bank account or credit card through PayPal.
Do you offer a safe payment method?
Yes, all payments are processed by PayPal or Stripe, which use an SSL certificate to encrypt your data.
Will I receive an invoice for my company?
Yes, it’s delivered together with the payment confirmation email.
VAT (United Kingdom & EU Customer Only)
My company is based in the United Kingdom, do you charge VAT?
ChinaImportal.com is owned and operated by Asiaimportal Limited, based in London, United Kingdom. We don’t charge VAT on orders from UK businesses, as of today. However, your company must be registered for VAT and you must enter your VAT number during the checkout in order to buy a Starter Package o Buyer’s Guide.
Where can I find your Terms of Service?
Follow this link to read our Terms of Service.