Within one working day after the quality inspection is executed, the agency will send you a PDF report with photos and other data they collected.
For example, they may include dimensions, defect descriptions, the number of defects found and more.
You can also request videos.
Keep in mind that the PDF report corresponds to the quality checklist, so you get what you ask for. They will not improvise during the inspection.
What will I do with the quality control report?
The report shows the number of defects, together with images and descriptions. Hence, the report can help you decide if you approve or reject the order.
Keep in mind that you should set an accepted defect rate before you place the order. Otherwise it’s hard to say if the number of defects is acceptable or not.
How do I know if my supplier accepts a quality control?
Firstly, you should never even a consider a supplier that is not fully accepting a quality inspection.
The suppliers that do reject, or even hesitate to accept, a quality inspection always (and I mean always) have something to hide.
Such suppliers intend to scam you, or subcontract your order to a local sweatshop.
Should I let my supplier know in advance?
Yes, you should inform your supplier that you intend to get the order quality control as early as possible. Even before you have placed a sample order.
It’s crucial to make the supplier understand that you are a buyer with a serious quality assurance process in place.
Not one of those gullible buyers who bend backwards to accommodate the supplier.
Trust me when I say that Chinese suppliers have absolutely no respect for buyers who give in easily to their demands.
They like to test their customers by throwing out the most absurd demands, such as suggesting that a quality inspection is not even necessary.
Don’t fall for this trick.
How do I book a quality control online?
These days, most established quality control agencies have online booking systems. All you need to do is to login and submit the following information:
Factory address (if any)
At Chinaimportal.com, we cooperate with Sofeast.com, based in Hong Kong and Shenzhen. Our customers can access the Sofeast booking system directly via our Dashboard.
How much time in advance should I book the quality control?
Most QC companies advertise that they accept bookings made only 72 hours before the date. That said, this assumes that you already have a quality checklist. If you need advice from the QC company on how to outline the checklist first, you should book at least 3 weeks in advance. The earlier the better.
And even if they are willing to accept a return, it’s hard to get the products through the Chinese customs.
Refunds are complicated too, due to capital controls.
But most likely you will not need to deal with either the customs or capital control, as the supplier can simply deny any compensation and walk away.
Most quality issues are caused by misunderstandings or vague spec sheets. No supplier will lose profit, equivalent of 20 orders, simply because the products don’t confirm the buyers perceived (and even imaginary) idea of ‘good quality’.
Why can’t I let the supplier do the quality inspection?
Co-founder of Asiaimportal (HK) Limited and based in Hong Kong. He has been quoted in and contributed to Bloomberg, SCMP, Alibaba Insights, Globalsources.com, China Chief Executive, Quartz Magazine and more.
Hey there, I’m Fredrik!
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