Get instant access to the platform after placing your order
Once you have placed your order, you can access the platform on www.productmkr.com/account. Login using your username and password.
Secure Payment Methods
Pay via PayPal, or use your credit card to pay via Stripe.
It’s everything I expected and more
Keke Fotualii, United States
They have been invaluable guiding us through this process
Ted Rosén, Most Studios AB, Sweden
Great price for all the information you receive
Kyle Robbins, John Robbins PTY Ltd, Australia
No need to find an expensive agency
Lisa Marina Cordes, Cordesyoga e.K., Germany
My only wish is that I could have found this site sooner
Jason Paulson, Eyejuice Innovations Inc., United States
We have learned more in 1 day than our weeks of research
Dana Dolezsar, Canada
An amazing resource for first-time importers
Lauren Montgomery, Collective Rentals + Design House, United States
Very Comprehensive, Just what I needed
Simon Clements, Clements Importing, Australia
I’m going to put the time, I want to do it like a pro
Viktor Otterskog, Comfy Tech Limited, United Kingdom
It saves us tons of precious time
Fabian Loo, TVA Fyra, Malaysia
They guided me step-by-step with promptness and expertise
Monica Gemelli, CEO Bluesquare SRL, Italy
Extremely responsive and helpful throughout the process
Davidson Hepburn, Managing Director, Gold Tiger Holdings, USA
Frequently Asked Questions
Do you guarantee that the process is risk-free if we use your platform?
No, we do not offer any form of guarantee or insurance in case of losses caused by suppliers, third-party service providers, or other parties involved in the process. Further, we don’t offer legal advice as part of our support.
That said, one aim of the Product Maker Platform is to help importers better manage risks involved in the process. However, importing products comes with certain risks – and the Product Maker Platform and the support alone don’t guarantee a successful outcome.
What kind of risks should we be aware of?
Here are a few risks to take into consideration:
Unforeseen costs and expenses
Product safety and compliance issues
Trade barriers and tariffs
Natural disasters, war, and pandemics affecting the supply chains
Can you help even if we’ve already found suppliers and started the process on our own?
Yes, you don’t necessarily need to start from zero. Almost half of our customers have already identified suppliers on their own, and sometimes even ordered a sample, by the time they sign up with us.
Which product category should I get?
You should select the product category matching the type of product you intend to import. For example, if you intend to import power banks, you should select the Electronics version. If you intend to import t-shirts, you should select the Apparel & Textiles version.
What does it mean that I’ll get lifetime access?
It means that you’ll get permanent access to the platform, including all future updates, even after the process is completed. In case we will suspend the service on the website, we will provide a downloadable version of the Product Maker Platform.
Do you have a Minimum Order Quantity (MOQ) requirement?
No, we don’t set any MOQ. However, each supplier sets its own MOQ requirement, which is beyond our control.
Do you offer any warranties or money-back guarantees?
No, we don’t offer any insurance or warranty due to losses caused by delays or defective products.
Do you get kickbacks or other payments from manufacturers?
No, we don’t get any kickback from manufacturers. We only charge upfront for our Product Maker Platform.
Do you charge an order commission?
No, we don’t charge any order commission.
Do you guarantee that my product designs and/or brand name will not be used by suppliers or service providers?
We cannot guarantee that a supplier or other company/individual involved in your supply chain will not use your product designs or brand name. As such, it’s critical that you obtain the necessary patents and/or trademarks in all relevant markets when possible. We don’t offer any insurance or compensation due to IP theft by suppliers or other service providers involved in the supply chain.
Do you sign NDAs with your customers?
We generally don’t sign Non-Disclosure Agreements (NDAs) with customers for the following reasons:
1. We don’t require that you submit or upload sensitive product and/or brand information to be shared with us. You should only share information on the platform that you agree may be shared with partners (e.g. quality control companies) or suppliers.
2. A legal review of an NDA generally costs more than we earn per customer. As such, signing an NDA would incur a loss.
That said, we will not (knowingly) share your product information with outside parties that are not involved in your project.
How do you protect design files and product data shared on your platform?
Our platform is protected by SSL (Secure Sockets Layer) encryption. However, we don’t offer any insurance or compensation due to delays or losses caused by IP theft. In addition, we don’t offer any insurance or compensation due to IP theft by suppliers or other service providers involved in the supply chain. We strongly recommend that you register a trademark, and file patents when applicable.
Should I be aware of any extra costs?
Yes, the following may apply:
Quality control (if required)
Lab testing (if required)
Shipping costs (depending on the weight and volume)
Import duties and other taxes
Note that none of the costs listed above are included in our prices.
Will I be able to launch a product after applying the process?
The concept of the Product Maker Platform is to provide a platform that guides you through the import process step by step, to the point where you have a product that can be legally sold in your market. While there are no guarantees for this outcome, this is the intended result.
Do you guarantee that I will succeed if we follow the process?
No, each product and situation is different. We provide a framework that simplifies a relatively complex procedure, but we don’t offer any insurance or guarantee for success. This also applies to product regulations, customs processes, and tax rules that can change at any given time. We cannot guarantee that the information is kept up to date in real-time. As such, we advise our customers to consult local authorities, and lawyers, in addition to applying the process covered in the Product Maker Platform.
Do I need any previous experience or skills before using the Product Maker Platform?
No. As a beginner, you can rely on the tutorials and task lists to get through the process.
How long does it normally take to launch a product?
While it depends on the product, it normally takes somewhere between 4 to 8 months. We are not here to offer shortcuts but to help you manage the process correctly from the beginning.
What software or equipment do I need to use the Product Maker Platform?
All you need is access to a computer, phone, or tablet. Everything is managed online, from your account on Productmkr.com.
How long will I have access to the Product Maker Platform?
You will have lifetime access to the Product Maker Platform.
What kind of customers are you working with?
Most of our customers are small to medium-sized businesses, based in Europe, the United States, and the Asia Pacific region.
What is a support ticket?
We are not actively managing the process on behalf of our customers. Instead, you must submit a support ticket when you have questions or need help during the importing process. Support is limited based on the number of tickets included in the Product Maker Platform.
What kind of questions can we ask?
We can answer your questions related to import products from Asia, including those about:
Private labeling and branding
Product regulations, document and labeling requirements
Payments and fraud prevention
Quality control and lab testing
Shipping, customs, and taxes
Can you manage all communications with the suppliers for me?
We don’t actively manage the project for our customers, including supplier communication. It’s up to the user to follow the project plan and ask questions or request assistance when the need arises.
Do you help me get prices and other information from suppliers or other parties involved?
We don’t contact suppliers or other third-parties during any stage of the process, as part of the Product Maker Platform. Here are some examples:
Calling or emailing suppliers
Contact government agencies
Customs/HS code classifications
Product Maker Platform users must self-manage the process using the tutorials, and other tools provided. You can contact us to ask questions, or request help using the Product Maker Platform platform (e.g. document templates and service booking) – but we are not actively managing the project for our users. Keep in mind that the platform itself gives you the tools you need to self-manage the process.
How long does it take to get a reply?
We normally reply within 24 hours, excluding holidays and weekends (Saturday and Sunday).
Supplier selection is based on publicly available company information. This includes registered capital, certification, test reports, and product scope. We also apply different criteria depending on the product category and industry.
Note that we can only reflect actual market conditions. We cannot bend reality and source manufacturers that don’t exist or identify suppliers offering below market prices or MOQ requirements.
How does your sourcing process work?
Step 1: Determine supplier type
Once we receive your sourcing request we determine which type of supplier we should target. We also set our selection criteria:
ISO 9001: Yes / No / Preferred
BSCI or Sedex: Yes / No / Preferred
Test Reports: Yes / No / Preferred
Registered Capital: Min XXX,XXX
Location: City, Province, Country
Step 2: Supplier shortlist
We review suppliers on B2B supplier directories to identify 6 to 8 suppliers matching our criteria.
We cannot select suppliers based on the following criteria:
Step 3: Supplier List (PDF) Delivered
We normally deliver the Supplier List (PDF) via email within 3 to 5 days.
What kind of information is provided in the Sourcing Report?
Quality Management System (ISO 9001)
Social Compliance (BSCI or Sedex)
Website / Contact Page
Do you guarantee that the suppliers in the report are reliable?
Suppliers cannot be classified as consistently ‘reliable’ or ‘unreliable’. While we filter suppliers based on the selection criteria to find the most qualified companies, the outcome depends entirely on how the process as a whole is managed. There are also other supplier-related risks to be taken into consideration that can never be eliminated by our selection criteria. Here are a few examples:
Failure to produce a satisfying product sample
Quality issues during production
Failure to adhere to initial quotations
Frauds perpetrated by individual employees (e.g. payment scams)
Our selection is based on an assessment – which cannot reasonably predict every single outcome. Do not assume that the suppliers listed in this report are by default and in every situation ‘reliable’ or ‘quality’ suppliers.
How long does it take to process the supplier list?
3 to 5 days (not including weekends and public holidays in Hong Kong)
Do you contact the supplier and/or manage our order?
No, we don’t contact any of the suppliers. You must contact the suppliers directly and follow the process outlined in the tutorials.
Supplier Rating Tool
Why do I need the Supplier Rating Tool?
The Supplier Rating Tool can help you to categorize suppliers into the following categories:
The system is tweaked according to the industry. Hence, a supplier that may be classified as Excellent in one industry (or product category) may be only Average in another.
The Supplier Rating Tool shall be used together with the sourcing process explained in the 4 Part Import Manual.
How do I use the system?
The system is based on data entered by the user, which includes, for example, the registered capital and the year of registration. This information can be found for free on various company websites.
In addition, the user is requested to answer a few questions about the supplier and the information they present.
Based on the answers and information provided by the user, the system then makes a points assessment.
A Supplier Assessment Report is then automatically generated and delivered by email to the customer (the report will be delivered to the email address provided during the purchase of the Product Maker Platform).
What kind of Document Templates are included?
1A: Product Specification Document
2A: Supplier RFQ
3A: Product Sample Terms
3B: Product Sample Revision
4A: Production Manual
4B: Quality Control Checklist
4C: Purchase Order
What kind of services can I book?
The booking system gives you access to our network of service providers, offering the following:
Sea and air freight
Social compliance audits
You can get a free quotation and order these services within our platform.
Which companies provide these services?
We are currently offering services provided by the following companies:
QIMA (formerly AsiaInspection)
How do I pay for the extra services provided by your partners?
You will pay via the partner’s payment gateway or bank account, not to us. Most partners offer PayPal, Credit Card, and Wire Transfer as payment methods.
Which terms of services apply for services sold by third parties?
Can I pay with my Visa or MasterCard?
Yes, we offer credit card payments through PayPal or Stripe. Customers based in certain countries may be required to create a PayPal account in order to make a Credit Card transaction. This is free and only takes a moment. You just need to add your email address and agree with the Paypal Terms of Service. With Stripe, you don’t need to create an account.
Can I pay with PayPal?
Yes, you can pay with your balance, bank account, or credit card through PayPal.
Do you have a refund policy?
The client has the right to cancel the purchase up to, but no later than, 14 days from the order date. However, this only applies if the client has not yet used the platform and/or consulting services.
Submit support ticket
Submit supplier sourcing ticket
Request service quotation
Download or copy document templates
Starting a new project
Do you offer a safe payment method?
Yes, all payments are processed by PayPal or Stripe, which uses an SSL certificate to encrypt your data.
Will I receive an invoice for my company?
Yes, it’s delivered together with the payment confirmation email.
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